Practicing the habit of an inquiring mindset. "Why is this person talking/acting this way?" "What is underlying?" Knowing the background changes the way we act.
Empathy - having empathy towards ourselves. What is happening inside my brain? e.g. fear, judgement,... How am I feeling? I might need to clear my brain to be open to the other person. Put aside my own feelings. #itstartswithus
Cognitive Empathy - What does this person need right now?
Affective Empathy - How are they feeling?
Communication strategy
The most important thing is that I genuinely want to hear what they have to say.
Interviewing as Qualitative Research
A Guide for Researchers in Education and the Social Sciences
Author: Irving Seidman
A strategy from this book
Public voice - for others' consumption
Private Voice - what is really going on
I can listen carefully for the private voice. I can be curious as to what is underneath.
Instructional Coaching
Facilitative Coaching - A sounding board. The teacher already knows what they need to do. Through the questioning process, the teacher recognises what to do and sets goals
Directive Coaching - An expert with an apprentice. The teacher does not know the practice. The coach needs to describe the practice and ensure that the teacher is doing the practice.
Dialogical Coaching - Don’t give advice as an expert, but position the teacher as a partner. Honour the autonomy of the teacher. The coach does not push their own perspective, but is not silent either.
Identify a clear picture of the current reality, using evidence from the learner. The teacher, as the learner, indicates how close the reality was to the plan on a scale of 1- 10. The teacher then sets a PEERS goal: Powerful, Easy to achieve, Emotionally compelling, Reachable, Student-focused.
Model it as the coach. See it before we do it
Implement - Teacher does it
Modify (modify goal, strategy, etc)
https://www.instructionalcoaching.com/research/
Further Reading
https://www.amazon.com/Focus-Teaching-Using-High-Impact-Instruction/dp/1483344126